auMina™ Real Intent™ Integrated with Robotic Process Automation (UiPath)
CustomerMove to real-time conversational automation & analytics with auMina™ Real-Intent™. Uncover the real-intent of your customer underlying every customer conversation, all in real time while the customer conversation is in progress. With real-time agent alerts such as sales and service recommendations, auMina™ Real-Intent™ identifies your customer’s implicit needs and delivers actionable insights. auMina™ Real-Intent™ automates call summarization and mandatory after-call-work tasks saving your agents’ valuable time. Empower your contact center agents with a combination of real-time analytics and automation.
The most current version available in 2019