IRIS

Solution

Solution

Updated: October 15th, 2020

Published: September 3rd, 2020

Downloads: 4

Industry: cross-industry

IRIS

Solution

Summary: 

A first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with important attributes of intelligence as well as better customer service in mind.

Businesses are always searching for new ways to improve their customer services.
Businesses that want to stay ahead in competitive markets must start by listening to those who know where the bottlenecks are; their customers. Hear the voice of your customer at the center stage of digital transformation with IRIS.

A first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with “customer first mentality” and important attributes of intelligence as well as better customer service in mind.

IRIS is agile & resilient in nature, transforming full customer support desk journeys starting from customer interactions to back-office processing to the response.

IRIS is always keeping customers at the center stage of digital transformation and grow businesses indirectly.

Details

Benefits

- Reduce Manual efforts by nearly 80%.

- Improve work efficiency by almost around 200%.

- Improvement of Service levels from Days to Minutes.

- Improved staff retention by reduced high volume low value work to focus on complex/higher value work activities.

- Ensure business process continuity during transaction influx or pandemic season.

- Faster Deployments within weeks by using Feat Systems Digital Transformation Framework.

Compatibility

Platform Independent

Dependencies

UiPath RPA
UiPath AI/ML Components
ABBYY
Feat Systems BPM Tool
Feat Systems Machine Learning Model

Resources

- IRIS Feat Systems e-book.pdf