Connect HomeMarketplaceComponentsHumley - Customer Support Virtual Assistant

Humley - Customer Support Virtual Assistant

Solution

Humley - Customer Support Virtual Assistant

Solution

Summary: 

Dedicated Contact Center solution based on the API connection between Humley Cognitive Assistant and UiPath


Details

Benefits

Contact Centres looking for increased efficiency in handling customer call volumes and transform query handling with a natural language experience for their customer via a branded virtual assistant. Support interactions to the chat AI can be across multiple chat channels including Web chat, Social networks, SMS and IVR.

Compatibility

v2018.2, v2018.1, v2017.1

Dependencies

Humley is deployed as both SaaS, all components can be provided by Humley as a service on demand, or deployed on-prem for which there are a variety of deployment options depending on individual customer needs and the optimum solution stack for performance depending on languages, customer interaction channels and underlying AI technologies including Humley’s own IP which fits corporate strategies and enterprise platforms of choice.