The UiPath Enterprise Platform connects Genesys Cloud to any system, including those not previously accessible behind a firewall.
- Empower agents to focus on complex issues: the UiPath integration with Genesys Cloud increases request fulfillment success rates in the self-service IVR, freeing contact center agents to work on more complex customer issues. - Improve customer & employee satisfaction: With UiPath and Genesys Cloud, customers and employee requests are resolved quickly, thereby boosting CSAT and NPS.
Developed with UiPath Automation Cloud and Studio 20.4
Genesys Cloud, Node.js, AWS Lambda
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