The UiPath Enterprise Platform connects Amazon Connect to any system, including those not previously accessible via Amazon Connect.
- Empower agents to focus on complex issues: the UiPath integration with Amazon Connect increases request fulfillment success rates in the self-service IVR, freeing contact center agents to work on more complex customer issues. - Improve customer & employee satisfaction: With UiPath and Amazon Connect, customers and employee requests are resolved quickly, thereby boosting CSAT and NPS.
Developed with UiPath Orchestrator / UiPath Automation Cloud and Studio 20.4
Amazon Connect, Node.js, AWS CLI